Deepak Manjeshwar

Deepak Manjeshwar

IT Support Officer/System Admin, U Turn Tax Refund
 

Previous: U Turn Tax Refund, Hewlett Packard, Dell

 

Previous: QUEENSLAND UNIVERSITY OF TECHNOLOGY, NMAMIT Nitte

 

    Summary

    Insightful, adaptable, results-driven IT professional with 8+ years of technical experience supporting large environment of users. Holds a Master’s in Information Technology with a solid background developing analytical software solutions. Outstanding record for improving client satisfaction and relationships by providing high-value customer service. Well-Informed at installing, configuring, operating, and troubleshooting networks. Communicates effectively through telephone, e-mail, and in-person communications. Proven skills in reducing cost for businesses through negotiating best prices for quality products with vendors. Dubai Visa: Yes (Free Zone) Visa Type: Work Visa (Freezone) Driving License: Yes (UAE, Qatar and India)

Experiences

IT Support Officer/System Admin

At U Turn Tax Refund

From 2012 to 2016
-Design and implement hardware, software, and information systems that meet business requirements -Analyze proposals and develop implementation plans that achieve user requests -Minimize operating cost through negotiating best prices for network equipment and software with vendors -Completed IT...
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Technical Solutions Rep II

At Hewlett Packard

From June 2010 to August 2011
-Provided support to business employees by diagnosing and resolving technical issues -Managed employee accounts, system domain and printers on network, email distribution list using Active Directory Users and Computers -Identified common trends and troubleshot MC7596 and MC7598 handheld...
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Senior Technical Support Associate

At Dell

From June 2007 to May 2010
-Provided advance level technical assistance to US based customers -Improved customer satisfaction and retention rate by walking customers through troubleshooting process -Boosted company revenue by training customers on new products offered
 

QUEENSLAND UNIVERSITY OF TECHNOLOGY, Brisbane

Masters of Information Technology, QUEENSLAND UNIVERSITY OF TECHNOLOGY

From February 2004 to March 2006
• Networking (CCNA) involved Configuring Routers And Switches. • E-Commerce Technologies using HTML, XML, JSTL • Web applications. Project involved the use of Dream weaver MX, HTML and ASP.NET were used for coding, Templet style was CSS, Database (Access), storyboard for navigation of the pages in...
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NMAMIT Nitte, Mangalore

Bachelor of Engineering, Electronics and Communications

From October 1998 to June 2003
Final Project Title: Unmanned Ground Vehicle   Semester: 8   Description: It was a suitcase-sized vehicle equipped with a camera and an interchangeable robotic arm or a metal detector. The vehicle, camera, and the robotic arm/metal detector were remotely operated with a control unit. It also had a...
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Skills

 
  • Active Directory
  • Customer Service
  • Customer Support
  • Email
  • Hardware & Networking
  • Market research
  • Microsoft Office
  • Negotiation
  • Show all skills (12)

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