Mohamad Hammoud

Mohamad Hammoud

Zajel Courier
 

Currently employed at Zajel Courier

Previous: FedEx Express, Part Timer, Super Sign Advertising Company

 

Previous: Baytown University, Arab Open University Kuwait

 

    Summary

    OPERATIONS & CUSTOMER SERVICE PROFESSIONAL: Nearly 14 years of enriched expertise in Operations Management, Customer Service and People Management * Adroit in ensuring delivery of high quality services to support customer's business needs & achieving continued high customer satisfaction from all operational users for services: * Customer Service Delivery - Operations Management - Standard Operations Procedures ; * Troubleshooting - Escalation Management - SLA Monitoring - Business Development - Training & Development - MIS / Documentation * Currently working with Zajel Courier, Dubai, UAE as Operations Manager ; * Adept in handling customers and managing revenue, account profitability and CSAT. Demonstrated excellence in recommending improvements to functionality, creating and delivering quality courier services ; * Solutions Driven & Customer Centric Professional; deft in providing the earliest possible notification of potential service disruption or degradation and recommending procedures to minimize the impact to customer develop business rationale and benefits of any proposed changes * Expertise in ensuring sufficient continued communication and transparency & contractual visibility to both parties along with continuous evaluation of quality, cost & delivery covering project performance program SLA * An effective communicator with excellent relationship building and interpersonal skills backed by strong analytical, problem solving and organizational abilities ;

Experiences

 

Operations Manager

At Zajel Courier

From July 2013 to Present
The Operations Manager’s role is to supervise and ensure the operational efficiency in courier service. This includes managing both the resources and processes to identify, recommend, develop, implement, and support cost-effective solutions for all aspects of operations. Responsibilities:...
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Baytown University, Texas

Master of Business Administration, Baytown University

From January 2013 to March 2014
Master Of Business Administration Subject: Business Management & Marketing
 

Operations Management Specialist

At FedEx Express

From September 2010 to July 2013
Operation Management Specialist is responsible for FedEx's most import asset - the people. The global reputation for service excellence depends on the way the people in your team perform. I had to be genuine leader, who can generate trust and respect and champion the company's aim to make every...
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Arab Open University Kuwait, Ardiya

Bachelors Degree, Arab Open University Kuwait

From September 2005 to January 2013
Bachelor of Information Technology & Computing
 

GTS Team Leader

At FedEx Express

From April 2009 to September 2010
 

Customer Service Team Leader

At FedEx Express

From February 2009 to April 2009
 

Data Entry Operator

At FedEx Express

From November 2008 to February 2009
 

Station Service Agent

At FedEx Express

From April 2007 to November 2008
 

Associate Station Service Agent

At FedEx Express

From March 2006 to April 2007
 

Advanced Courier

At FedEx Express

From December 2004 to March 2006
 

Courier

At Part Timer

From June 2003 to December 2004
 

Graphic Designer

At Super Sign Advertising Company

From August 2000 to May 2003
Highlights: * Mastered the engraving and 3D sign boards designing and manufacturing. ; * Deftly developed a good reputation in the signboards industry by designing and processing most of the complicated signboards in Kuwait malls. ;

Skills

 
  • Adobe Photoshop
  • Audit
  • C++
  • Communication Skills
  • Corel Draw Suite
  • Courier Services
  • DG Training
  • Is Management
  • Show all skills (16)

Langues parlées

 

Centres d'intérêt

 
  • internet browsing
  • reading
  • shopping
  • swimming
  • traveling