Omar Barikhan

• Strategies Development
o Market segmentation and Target Market Definition
o CRM (Customer Relationship Management) Vision, Mission Objectives, Strategies and implementation plan.
o Co-developed with department head the Real Estate Projects’ Commercial Strategies and Plans.
o Design of the Marketing and Sales Projects’ Delivery Model (project plan).
o Internal Communication Strategies, plan and tools.
• Business Management System development: Designed / improved and implemented corporate Policies, Procedures (SOP) and related tools; e.g.:
o Internal communication policy, strategy and processes
o Complaint and Suggestion policy and process
o Service Procurement Process (RFQ,RFP,KPIs)
o Partners and suppliers selection process
o Performance management process (for HR, department and suppliers)
o KPI definition and monitoring (for HR, department and suppliers)
o Invoicing process
o Transfer process
o Internal / External Customer satisfaction policy, process, surveys
o Design of the Marketing and Sales Business plan structure + continuous review
• Conducted Training:
o EFQM Model – conducted internally
o Performance Management – in conjunction with HR and Change team
o Project Management – conducted internally
• Audits & Surveys
o Conduct audits: department and cross-departmental compliance to policies, procedure and tools in line with ISO standards.
o Assessment of holding’s sister companies according to EFQM / TQM model.
o Identify Corrective / preventive actions and develop required action plans.
o Designed and managed the conduction of Customer Satisfaction and Mystery Shopper surveys.
• External Benchmarks processes participation.
• Development of criteria 5E and 6A,B of the Dubai Holding Excellence Award Submission.





Achievements:
• Developed Criteria 6A&B and 5E for the 2007 DHEA submission which scored double than the previous year and represented the 40% of the tolal score increase in 2007, allowing SD to be awarded as the Best Improver across all DH entities.
• M&S, in 2007, was the CoE (centre of excellence = department), across all SD department and Projects, with the bigger number of BMS's (Business Management System) improvements.
• Evaluated as a superior performer in 2007 and in the first semester of 2008 (score 4/5).
• Developed and cooperated for the launch of a Customer Complaint mangement system utilizing internal resources and existing systems which allowed to minimize the budget to 15,000 $ Dollars.

PWC Logistics is the Mother of a group of company composed mainly by GeoLogistics, TransOceanic and Translink with more than 150 offices in 100 countries.

1. My Key role was: Supply Chain Project Manager for the SANOFI AVENTIS Logistics’ Project - second biggest Pharmaceutical Company worldwide. I was responsible for the whole set up of the project:

• P&L (profit and loss)
• Tariff and Operational Proposals
• Warehouse layout and racking design
• Logistics Processes design
• IT (Warehouse Management System - WMS) set up, testing and implementation
• Warehouse team management
• Customer service team management

2. KEY Member of the Managing Project Team dedicated to our key clients: KBR (Kellogg Brown Root Services; Halliburton Group) in charge of the U.S. Army Logistics for the middle east: my roles were to

• Design the Logistics Processes
• Design the warehouse layout
• WMS implementation and monitoring
• Part of the warehouse team management receiving and discrepancies (12 staff)
• Manage and improve OS&D (overage / shortages /discrepancies) process

3. Other duties:
• Co-managed with the Supply Chain Director the whole Logistics ESTEE’ LAUDER (cosmetics) project design and implementation – similar tasks mentioned for Sanofi Aventis.
• Responsible of processes performances for Beiresdorf Logistics Processes: inventory accuracy, offloading and stocking lead times, picking lead-time and accuracy.
• Definition and implementation of the Standard Operative Procedure for PWC’s Logistics Processes (SOP).
• Define and implement processes’ measurements tools (KPI)
• Responsible to analyze and improve QA/QC, Discrepancies and Material receiving processes.
• Prepare internal P&L and business plan for various Logistics Projects.
• Prepare offers to incoming RFQ (request for quotation) and RFS/RFP (request for service / proposal)




ACHIEVEMENTS:
• Successfully planned and implemented the logistic project for Sanofi Aventis (first biggest pharmaceutical company worldwide) obtaining a special congratulation and a visit from the Head Quarter Logistics' Director for running the projects with only 1 discrepancies with the value of less than 50 Euro across a stock value of more than 120 Million Euro during the first 6 months of operations.
• Improved the discrepancy process for KBR (Halliburton) projects allowing a calculated saving of 700,000 $ on the first quarter of operations.
• Awarded as one of the best employee in 2006.

Exel (DHL Group) is the second biggest Logistics Company in the world with over 115,000 employees working in 2,000 locations in over 135 countries.

1. I started my career in Exel as team member of the Siemens Project Team that was handling the logistics Project for Siemens Mobile Division.
2. Due to my good performances I my role was raised to Team leader for the “Mobile Division” which was handling similar logistics services for a mix of different customers as Nec and Nokia.
3. In line with my effort, good and quick results and the growth of business of our start up client “3” (H3G – first worldwide 3G network solution), I was appointed as project responsible in order to design the comprehensive logistics Project.
4. This new role included:
• Design of the comprehensive Logistics Project for a 24/48/72 Hours in line with requirements and rapid expansion of customer’s markets and operations.
• Fixing existing processes and stock inventory discrepancies in order to allow a smooth transaction to new the model.
• Supervising from the initial assessment to the final implementation of SAP/R3.
• Design new warehouse and client service processes.
• Design / optimize Warehouse layout.
• Establish Local distribution points across the Italian territory to ensure quality and timely delivery for the 24/48 delivery service.
• Define ABC curve and develop stock forecast for Hub and de-centralized Deposits
• Manage from the central HUB the de-centralized deposits (5 Nos) operations.

Achievements:
• Successfully designed and implemented, in cooperation with customer’s IT department, a dedicate SAP module within 4 months.
• Improved the stock accuracy level to 99.998%.
• Improved corporate invoicing process from 5 man-days down to 4-6 man-hours.

Palletways is an English transport-logistics company specialized in express pallets transport that operates within the English-Italian territory.

Main duties:

• Realized the branch Marketing Plan, Basic Tariffs, the vehicles itinerary and the Lay-Out of the depot.
• Definition of Office Procedures & Warehouse Processes.
• Acquisition of local and national customers.
• Planning logistics and transportation programs.
• Supervising daily warehouse and transport operations.
• Significant contributions to realize the company tariffs and brochures.


Achievements:
• The branch which I was supervising was awarded as the 1st Depot across the network (at the time consisting in 35 affiliates).