Sven Schonewille

Supervision and coaching of an international team (30 staffs) and of the meet and assist of 600+ customers daily.
Plan, co-ordinate and prepare all pre-client arrival documentation.
Assign the necessary staff to meet designated passengers.
Collate/prepare details of incidents reported by clients and ensuring accurate feedback is provided.
Planning and handling VIP's and MICE groups arrivals with extra customer service and care.
Monitor and provide details of competitor movements/products.

Management of the tourist projects (in charge of the development, promotion and communication).
Making the local businesses aware of the benefits from working on a network.
Coordination of the network.

Analysis of supply and demand, and competitors, in order to make propositions for the new regional tourist and leisure policy in Rhone-Alps.
Proposition of directions to follow to guarantee professionalism in the sector and to structure the existing supply of tourism products.
Definition of conditions needed to position Rhone-Alps on the market as a leading water activities destination.

Reception of short-break and long-break clients
Frequent use of English, Dutch and German languages
Tourist promotion of Lyon and its surroundings